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Privacy policy

Mulch2Garden LLC

Website Privacy Policy

Last modified: [Sept 2nd, 2020]

Mulch2Garden, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. PLEASE READ THIS POLICY CAREFULLY to understand our policies and practices regarding your information and how we will treat it. This policy describes the types of information we may collect from you (“you”, “Aborist”, “Homeowner” or “user”) or that you may provide when you visit the website mulch2garden.com (our “Site“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this privacy policy. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This policy may change from time to time (see Changes to Our Privacy Policy). 

  1. INTRODUCTION

This policy applies to information we collect so we can match Arborists and Homeowners (“Services”):

  • On this Site.
  • In email, text, and other electronic messages between you and this Site.
  • Through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.
  1. CHILDREN UNDER THE AGE OF 18

Our Site is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at mailto:support@mulch2garden.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights https://oag.ca.gov/privacy/privacy-laws for more information.

  1. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

In General. We collect several types of information from and about users of our Site, including information:

  • By which you may be personally identified, such as name, address, email, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“);
  • About your internet connection, the equipment you use to access our Site, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. Please see our Cookie Policy. [https://www.mulch2garden.com/privacy-policy CLICK TO COOKIE POLICY]

Information You Provide to Us. The information we collect on or through our Site may include:

  • Information that you provide by filling in forms on our Site when you create an account. 
  • Information provided at the time of subscribing to our Service, posting material, or requesting further Services. 
  • Information you provide when you enter a contest or promotion sponsored by us.
  • Information you provide when you report a problem with our Site.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of financial transactions (i.e., credit card information if you are paying the Arborist or banking information if you an Arborist that collects payments/) you carry out through our Site and of the fulfillment of your orders. 
  • Your search queries on the Site. 
  • You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, “User Contributions“). See more about User Generated Content. For more information see our Terms of Services, Section 7.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Please see our Cookie Policy “HOW CAN I CONTROL COOKIES”

The information we collect automatically may be statistical data. It helps us to improve our Site and to deliver a better and more personalized service. Please see our Cookie Policy for more information. 

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site. 
  • Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our the Site [and our e-mails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). 

Some content or applications, including advertisements, on the Site are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. Please see our Cookie Policy for more information. 

These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Site and its contents to you.
  • To provide you with information, products, or Services that you request from us.
  • To fulfill and manage your orders and requests.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or Services we offer or provide though it.
  • To allow you to participate in interactive features on our Site.
  • To request feedback about our Services. 
  • To post testimonials and comments about our Services
  • For any other purpose with your consent.

DISCLOSURE OF YOUR INFORMATION

We do not sell, share, license or otherwise share your personal information or any personally identifiable information, except as expressly described in this policy. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect, or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Mulch2Garden LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Mulch2Garden about our Site users is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us an email to contact Arborist (or for the Arborist to contact you, the Homeowner), we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information to fulfill our Services.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of Services [https:www.mulch2garden.com/terms-of-service].
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mulch2Garden, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ products or services, you can opt-out by emailing us at [opt-out@mulch2garden.com]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by [Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by [emailing us at mailto:opt-out@mulch2garden.com]. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website. Please see our Cookie Policy “MORE INFORMATION ABOUT COOKIES”.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this mailto:opt-out@mulch2garden.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the Site and visiting your account profile page. 

You may also send us an email at mailto:support@mulch2garden.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including User Generated Content, is governed by our Terms of Services [https://www.mulch2garden.com/terms-of-service.]

California residents may have additional personal information rights and choices. Please see YOUR CALIFORNIA PRIVACY RIGHTS FOR MORE INFORMATION.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit [https://www.mulch2garden.com/terms-of-service-ca-privacy-rights TO CCPA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS].

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to mailto:contact@mulch2garden.com or write us at: [1072 El Solyo Ave Campbell, CA 95008].

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted using SSL technology. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. 

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at: 

Email: support@mulch2garden.com; or 

via our toll number: [408-761-3450]

To register a complaint or concern, please [email us at customer-relations@mulch2garden.com].